Information for our Visitors

Culture
Thanks to your support, we can be there for you again!

Eine Besucherin informiert sich in der Jahresausstellung über die Medizin am Halleschen Waisenhaus August Hermann Franckes.

Dear visitors,

we are very pleased to welcome you back to our exhibitions, cultural events and guided tours!

Please support us in containing the pandemic and consider the following advice before visiting our exhibitions or attending a cultural event.ease support us in containing the pandemic and take note of the following

Information before visiting the exhibition:

Step 1 - Booking an appointment for your visit to the museum:

Due to the current regulations, the number of simultaneous visitors in our exhibitions is still limited. We therefore recommend that you book a time slot for your visit in good time. Please use the customer app Zeitfrei for this purpose. You only register with your email address and a password and can then log in at any time to book appointments.


Zeitfrei-App


  1. After logging into the Zeitfrei app, you will see a list of available dates.
  2. You select your desired date and see the booking code, which you please note down and bring with you to your visit with us. After the booking process, you will immediately receive a confirmation email.

Alternatively, you can book by telephone (+49(345) 2127 450) or by e-mail (infozentrum ( at ) francke-halle.de). By booking an appointment, you agree to the processing of your personal data in accordance with our information on data protection.

You select your desired date and see the booking code, which you please note down and bring with you to your visit with us. After the booking process, you will immediately receive a confirmation email.

Step 2 - In the museum
You arrive at the Francke Foundations' Information Centre in time for the start of your time slot.

  1. In the museum, a medical mouth-nose protection is required in all exhibitions and on the circulation areas. (Excluded are:  Children up to the age of 6; deaf and hard of hearing people, their accompanying person and, if necessary, persons communicating with them; persons for whom the use of a mouth-nose covering is not possible or unreasonable due to a disability, pregnancy or health reasons. This must be made credible in a suitable manner – in particular by means of a plausible verbal statement, a severely disabled person's ID, a medical certificate.)
  2. Please note that everywhere in our exhibition areas the distance rule of 1.50 metres to all persons not belonging to your household applies.
  3. We ask you to avoid gatherings of more than ten people.
  4. We will ask you to disinfect your hands at the dispensers provided before entering the Information Centre and all exhibition buildings (House 1, Historical Orphanage and House 24, Historical Library).
  5. For your safety, we will not be giving out audio guides. Please use the option of downloading the app from the Google Play Store to your mobile phone for your tour.

Information before attending a guided tour or a cultural event

 


Kontaktbogen für den Besuch einer Führung oder einer Veranstaltung

LUCA-App für Ihr Smartphone


  1. Due to limited places, registration for the events is recommended. For spontaneous visits we cannot guarantee that there are still free places available. The registration modalities can be found on the page of the corresponding event. Guided tours are considered events with a likewise limited number of participants. You will find the information on the page of the guided tour offer.
  2. In accordance with official requirements, we ask you to register at the entrance via the LUCA app or to bring a completed contact form with you. The document is used to trace the chains of infection if a visitor has a COVID-19 disease confirmed by laboratory diagnostics after his or her visit to us. The form is only passed on to the health authorities if necessary. It will be destroyed four weeks after your visit. Please also note our data protection information.
  3. A medical mouth-nose protection is required on the public circulation areas. (Excluded are:  Children up to the age of 6; deaf and hard of hearing people, their accompanying person and, if necessary, persons communicating with them; persons for whom the use of a mouth-nose covering is not possible or unreasonable due to a disability, pregnancy or health reasons. This must be made credible in a suitable manner – in particular by means of a plausible verbal statement, a severely disabled person's ID, a medical certificate.) At your seat you can remove the mask.
  4. Please note that on the public areas the distance rule of 1.50 metres to all persons not belonging to your household applies.
  5. Please avoid gatherings of more than ten people. Please arrive as early as possible to avoid queues due to the increased control measures and have the Luca app or the completed contact sheet ready.
  6. We will ask you to disinfect your hands at the dispensers provided in the entrance area. Please also note the notices on the general hygiene rules.